RETURN, REFUND AND CANCELLATION POLICY

Order Cancellation and Modification Policy

We process and ship all orders very quickly, and therefore cannot guarantee any modification or cancellation after your order has been placed.

If you wish to modify or cancel your order, please contact our customer service team as soon as possible by email at avernis.manager@gmail.com.

We will make every reasonable effort to modify or cancel your order if it has not yet been processed at our warehouse.

To help us process your request more quickly, please include “Cancel My Order” in the subject line of your email, along with your full name and order number in the body of the email.

Return and Refund Policy

If your order has already been shipped, you can still return it and request a refund, subject to the conditions below.

Our refund policy lasts 30 days.

If 30 days have passed since your purchase was delivered, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your items must be unused and in their original packaging. The shipping label attached to the package must also be present and intact.

For obvious hygiene reasons, we cannot accept a return once the device has been used.

Other items that cannot be returned:

• Gift cards

• Digital books

To complete your return, we require a receipt or proof of purchase.

Refunds

Once we have received and inspected your returned item, we will send you an email confirming that we have received it.

We will also notify you of our decision regarding the approval or rejection of your refund request.

If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within one week.

Shipping costs are only refundable in the event that the order is cancelled before the package has been shipped.

Late or Missing Refunds

If you have not yet received your refund:

• Check your bank account again.

• Contact your bank or card issuer.

• Please note that processing times generally take 7 to 14 business days.

If you have completed all of these steps and still have not received your refund, please contact us at avernis.manager@gmail.com.

Sale Items

Only regularly priced items may be refunded.

Unfortunately, sale items are non-refundable.

Exchanges

We only replace an item if it is defective or damaged.

If you wish to exchange a defective or damaged item for the same product, please contact us by email at avernis.manager@gmail.com.

Shipping

To return a product, please contact us by email at avernis.manager@gmail.com. We will provide you with the return procedure and the address of the warehouse capable of receiving returned packages.

Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund. You are responsible for paying your own shipping costs when returning an item.

Returned items remain your responsibility until they reach us.

If you are returning an item worth more than €50, we recommend using a shipping service that provides tracking or purchasing shipping insurance.

We cannot guarantee that we will receive the item you return.