PRIVACY POLICY
PRIVACY POLICY
Our personal data protection policy is designed to establish a relationship of trust between you and our services, in order to provide you with a positive experience in complete transparency.
Through this policy, we can take your requirements into account and ensure that our services meet your expectations.
In order to respect your trust, we guarantee, as a priority, the protection of your personal data and the confidentiality of our customers (hereinafter referred to as “Your Data”).
For complete transparency and to ensure that you can use our website Avernis safely in all available versions and related applications (hereinafter referred to as the “Avernis Website”), we provide information on how we process your data so that our services always respect your rights. In this way, we ensure the security, confidentiality and protection of your privacy and data across all of our platforms.
Our policy, and our company, guarantee that all necessary precautions are taken to protect your data against disclosure, loss or alteration. This is why we provide you with all the information necessary to easily understand how we process your data. This data will only be retained for as long as necessary for the purposes for which it was collected and processed. You may, of course, access and modify your data at any time, as it will be available through your personal account on the Avernis website.
For these purposes, we strive to take all necessary measures to comply with applicable data protection laws.
Accordingly, Avernis undertakes, through this personal data protection policy, to comply with the essential principles of the European General Data Protection Regulation and French data protection law, by providing information concerning the existence and terms of the processing of data carried out (section 3), the rights you have regarding your data, as well as the procedures for exercising these rights (sections 6 and 10). Information concerning any transfers to third countries or recipients is also provided, together with the retention periods for collected data (section 5) and the security measures implemented (section 9).
WHO ARE YOU?
When we refer to “you” in this Personal Data Protection Policy, we are referring to you as an Avernis customer if you have placed an order on the Avernis website; as an Avernis customer if you have created a customer account but have not ordered any products or services; or as a visitor if you have browsed the Avernis website without creating a customer account or placing an order.
FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be collected when you visit the Avernis website using cookies, when you create a customer account on the Avernis website, when you place an order for one of our products or services, or when you agree to subscribe to our newsletters (SMS, emails).
Your personal data helps us make your browsing experience smoother and provide you with a more personalized experience. This allows us to process your orders, offer installment payment options, prevent fraud, process necessary refunds, and manage customer reviews.
3.2. Your browsing on the Avernis Website
In order to allow you to browse the Avernis website, we process your data on the legal basis of your consent.
3.3. Processing your orders
In order to manage and process your orders, we use your data.
We use this data to manage mediation, customer relations (including through social networks), our after-sales and distance-selling services, our marketing and commercial prospecting activities for the Avernis website, as well as the management, delivery and transportation of orders.
The performance of the contract between the two parties (you and us) constitutes the legal basis for processing this data.
Avernis’ legal obligation constitutes the legal basis for processing data relating to product recalls. Your consent or our legitimate interest constitutes, depending on the circumstances, the legal basis for marketing and commercial prospecting activities. Your consent constitutes the legal basis for implementing “flash” payments.
3.4. Installment payments
For orders eligible for installment payments and for certain customers, your data is processed in order to offer this type of payment. The performance of the contract between the two parties constitutes the legal basis for processing the data. However, your consent remains the legal basis for processing your banking information.
3.5. Customer reviews
In order to share your reviews with our customers and visitors and allow you to leave a review on the Avernis website, we use your data on the legal basis of your consent or our legitimate interest.
3.6. Payment collection and fraud prevention
In order to collect payments and prevent fraud, we use your data.
This also allows us to ensure payment security.
The performance of the contract between the two parties, as well as the legitimate interest of Avernis, acting as the data controller, constitute the legal bases for this processing.
3.7. Management of Avernis advertising activities
Avernis’ advertising activities are managed through the use of your data.
This allows us to increase our customer and prospect databases, manage the maintenance and technical activities relating to prospects, conduct commercial statistics and advertising campaign studies, update prospecting databases for the organization responsible for managing telephone marketing opt-outs, conduct promotional solicitations, organize competitions and lotteries, or carry out any other promotional activity, excluding online gambling and games of chance.
The legal bases for the activities mentioned above are the user's consent or the legitimate interest of Avernis.
WHERE DOES YOUR DATA GO?
Your data is transmitted to several internal services of Avernis.
It is not sent to third parties, except in the situations specified below:
In order to process your orders, your personal data may be transmitted to various service providers specializing in banking transactions, customer relations, after-sales service, delivery, IT development, website management, or the provision of guarantees or insurance.
For the implementation of installment payments, your data may be shared with service providers such as payment and transaction centers (banks, etc.), call centers responsible for business processes or customer experience, or customer review collection and processing providers.
Avernis’ advertising activities are managed using your data for advertising clients and advertisers.
DATA RETENTION
The data collected by Avernis is retained only for the time necessary to implement and carry out the operations described in section 3 of this Personal Data Policy.
We retain certain data collected by Avernis for specific periods.
For prospects, data is retained in current archives for 3 years from the last contact with the customer (and is therefore accessible to Avernis services). We do not carry out intermediate archiving of this data. For data of administrative interest to certain services, such as litigation-related data, retention periods are determined by the applicable statutory limitation periods.
Regarding orders, your data will be stored in current archives for 5 years following the end of the use of the customer's order data, and in intermediate archives for 5 years following the end of the current-archive retention period. The same applies to customer data.
Regarding banking information, it is stored in current archives for the entire validity period of the bank card (plus one day). No intermediate archiving is carried out for banking information.
Cookies and their use and retention periods are detailed in section 7 of this policy.
EXERCISING YOUR RIGHTS
6.1. Right of access, modification and rectification
You have the right to request access to, modification of and rectification of your Data.
6.2. Right to restriction of processing
You have the right to request restriction of the processing of your Data.
Important clarification: you may request restriction when you contest the accuracy of your personal data, for the period necessary for us to verify its accuracy. You may also request restriction if you believe that our processing of your data is unlawful and you request restriction rather than deletion.
Restriction may also apply when we no longer need your data for the purposes described in section 3, but your data remains necessary for the establishment, exercise or defense of legal claims, or when you exercise your right to object for the period necessary to verify whether the legitimate grounds pursued by us override your rights.
6.3. Right to deletion
You have the right to request the deletion of your Data.
If you request the deletion of your personal data, Avernis may nevertheless retain it in intermediate archives for the period necessary to comply with its legal, accounting and tax obligations.
6.4. Right to object to processing for commercial prospecting
You have the right to object to the processing of your data for commercial prospecting purposes.
In the case of email marketing, you may request to modify your preferences or unsubscribe from newsletters by clicking the “unsubscribe” hyperlink available in all newsletters, or by visiting the contact page of the Avernis website.
In the case of SMS marketing, you may unsubscribe by replying “STOP SMS” to 36007, or by visiting the contact page of the Avernis website.
6.5. Post-mortem rights
You have the right to provide post-mortem instructions concerning the retention, deletion and communication of your personal data.
In the absence of such instructions, your successors and heirs may contact Avernis in order to access the use of this data, arrange and settle the deceased person's estate, close the account on the website, and/or request that the processing of personal data be discontinued.
You may also request that your data not be communicated to third parties in the event of your death.
6.6. Right to data portability
You have the right to request the portability of your data.
6.7. Right to withdraw consent
You have the right to withdraw your consent to processing activities based on your consent.
Important clarification: if you withdraw your consent, this will not affect the lawfulness of processing carried out before your consent was withdrawn.
6.8. Right to lodge a complaint
You have the right, at any time, to lodge a complaint with the competent supervisory authority.
To exercise your rights, please send your request (together with your email address, first name, last name, a copy of your identity document and postal address) to the Avernis data protection department by email at avernis.manager@gmail.com and/or by post to Avernis.
We will respond within a maximum period of one (1) month from receipt of your request.
COOKIES
7.1. What is a cookie?
When you browse a website such as the Avernis website, the website may, depending on your choices, place a text file on your device (computer, phone or tablet) through your browser.
This text file is called a COOKIE. A cookie allows a website such as Avernis, during the period for which the cookie remains valid or stored, to identify your device when you visit the website again.
Only the issuer of a cookie can read or modify the information contained in it.
7.2. What are cookies used for on Avernis?
Different types of cookies can be categorized. Some are issued directly by Avernis and its service providers, while others may come from third-party companies.
7.2.1. Cookies issued by Avernis and its service providers
There are several categories of cookies that may be placed on your device when you browse our website:
7.2.1.1. “Essential” cookies
In order to access and use our website, essential cookies are required. For example, they allow you to place an order.
Without these cookies, you may encounter browsing problems and may be unable to place an order.
Essential cookies also allow Avernis to monitor its activity.
They may be placed on your device by Avernis or its service providers.
7.2.1.2. “Analytics and Personalization” cookies
“Analytics and personalization” cookies are not mandatory. They allow us to facilitate your searches and optimize your experience on our website. They also allow us to better understand your needs, adapt our offers and improve the organization of our website.
7.2.1.3. “Advertising” cookies
Advertising cookies are displayed in areas reserved for advertising. Their purpose is to improve and optimize your browsing experience by presenting relevant offers and advertisements.
These cookies may target your preferences in real time and provide content adapted to your current interests, based on your recent browsing history on other websites.
This helps avoid presenting you with irrelevant advertising. At the same time, Avernis can display its offers and advertisements to users who are more likely to be interested in them.
The advertising content displayed may contain cookies issued by Avernis, its service providers, or third parties through the association of a cookie with an advertiser's advertising content.
7.2.2. Cookies issued by third-party companies
Third parties using cookies on our website have their own privacy policies. These cookies are not necessary for the use of our website.
7.2.3. Cookies issued by third-party applications integrated into our website
When you browse our website, we may integrate third-party software applications in order to allow you to share content and/or your opinion with other people, for example when you click on “share” or “like” buttons provided by social networks.
These social networks may then identify you through these buttons even if you have not used them. This may occur if, during your previous browsing session, you were simultaneously logged in or active on your social network account on your device.
We have no control over how these networks use the information or the data they possess.
To learn more about how your data and advertising content are used, you can visit the privacy policies of the relevant social networks. Through these policies, you may be able to manage your preferences on the user accounts of the social networks to which you are registered.
Social network privacy policies
Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/fr/tos
Google: https://policies.google.com/
Regarding our advertising activities, we remind you, as mentioned above, that all advertising spaces may contain cookies from third parties (the advertiser responsible for the advertising displayed, the advertiser's third-party service providers, etc.).
During the period for which these cookies remain valid, they may be used to display third-party advertisements in advertising spaces, count the number of advertisements displayed, measure the audience of advertisements and the number of clicks, allowing the relevant parties to claim the amounts due to them and establish statistics.
They may also identify your device as one that previously visited another website containing one of their advertisements and may therefore target and personalize advertising content accordingly.
7.3. Browser settings
Your web browser (Internet Explorer, Firefox, Google Chrome, etc.) provides various options that you can configure according to your preferences. Through these settings, you can accept or refuse cookies on your device.
If you choose to accept cookies on your device, they will automatically be stored on your device when you visit websites or content containing cookies.
Depending on your preferences, you may choose to enable a reminder asking you whether you accept or refuse cookies before they are potentially stored, or you may refuse them each time.
However, it is important to note that your choices in these settings may modify or affect your browsing experience on certain websites or services that require cookies to function, such as placing an order on our website.
If you choose to refuse cookies or delete cookies already stored on your device, we cannot be held responsible for any resulting alteration to the operation of our services caused by our inability to store or access cookies necessary for their operation.
7.3.1. How to choose your options according to your browser
Different options and settings are available depending on your browser. For more information, please consult your browser's help menu.
Internet Explorer™: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/PH19214
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
Firefox™: http://support.mozilla.org/en/kb/Enabling-and-disabling-cookies
Opera™: http://help.opera.com/Windows/10.20/en/cookies.html
TRANSFERS OUTSIDE THE EUROPEAN UNION
Most of the time, your data is stored within the European Union.
However, when our service providers are located in countries outside the European Union, we may share certain data with third countries where the European Commission has not carried out an assessment of the level of compliance.
In such cases, we take the necessary steps to ensure that such transfers comply with applicable regulations and that your privacy and fundamental rights are protected, for example through the use of contractual clauses approved by the European Commission.
The data protection department may, upon request, provide you with further information regarding such transfers.
SECURITY MEASURES
Through the technical and organizational measures we implement, we can guarantee a level of security appropriate to the risks to the rights and freedoms of individuals in relation to the matters described in section 2.
To do so, we take into account the origin, scope, context, costs and state of the art, the purposes of the processing, as well as the risks identified.
In addition, we comply with the Payment Card Industry Data Security Standard (PCI DSS), demonstrating our commitment to data security.
PROFILING AND AUTOMATED DECISION-MAKING
As a result of the automated processing we use (such as profiling), you may be subject to legal effects that affect you.
This processing is necessary for the conclusion or performance of the contract between you and us.
This allows us to provide and implement automated customer identification and “4x payment” options. The basis for this process involves analyzing various factors relating to the type of products, services ordered, or customer profile.
If the risk is assessed as too high based on these statistics (fraud/non-payment), this payment method will not be offered.
However, if you wish, you may request human intervention even when decisions are automated, allowing you to express your opinion and/or object to the automated decision.
POLICY UPDATES AND REVISION
Our personal data policy will be updated whenever necessary to remain compliant with applicable data protection regulations (at least once every three (3) years).